Privacy Policy
Effective Date: 6/24/2025
Introduction
Rapid Tow Recovery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Personal Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Service Information: Vehicle details, location information, service requests
- Communication Records: Messages, calls, and correspondence with our team
- Emergency Information: Location data when requesting emergency services
- Payment Information: Billing details and payment method information
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing towing and roadside assistance services
- Responding to your service requests and inquiries
- Communicating with you about your service appointments
- Processing payments for services rendered
- Sending service updates and important notifications
- Complying with legal obligations and regulations
- Protecting against fraud and ensuring service security
Who We Share Your Personal Information With
We may share your personal information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, website hosting, etc.)
- Emergency Services: Law enforcement or emergency responders when necessary
- Insurance Companies: When required for insurance claims or coverage verification
- Legal Authorities: When required by law or to protect our rights and safety
We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
SMS/Text Messaging Policy
SMS consent is not shared with third parties. When you provide consent to receive SMS messages from us:
- We use SMS only to communicate service updates, appointment confirmations, and emergency notifications
- Your phone number and SMS consent are never sold, shared, or distributed to third parties or affiliates for marketing purposes
- You can opt out of SMS messages at any time by texting "STOP" to our number
- Message and data rates may apply
- We retain SMS consent records in accordance with applicable regulations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years for business and legal purposes.
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Withdraw SMS consent at any time
Cookies and Website Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Rapid Tow Recovery
Phone: +1 (888) 673-7630
Email: kelvin@rapidtowrecovery.com